Wilson Albers & Company (The Wilson Agency, Albers & Company, ConnectHR)
  • 25-Aug-2017 to 24-Oct-2017 (PST)
  • Health & Welfare Services
  • Anchorage, AK, USA
  • 25.00+
  • Hourly
  • Full Time

Medical, Dental, Paid Time Off, Paid Holidays, Personal Holiday

The Wilson Agency is seeking a Health & Welfare Client Support Specialist to join their team! The individual in this position will play a key role in meeting our current clients' ongoing needs and ensuring new clients are transitioned to our services with ease. Excelling in this role will take excellent organizational skills, strong time and project management abilities, and proficiency in presenting complex information clearly and concisely in written material and verbal communications.


You will need advanced Excel skills, as well as proficiency in the MS Office suite and web-based research. Knowledge of the health benefits industry, and the associated products, and effective compliance practices is a must.


This role will be responsible for providing reliable benefit data, having a dedicated mindset towards customer service, and some compliance maintenance.


Duties will include following:

  • Serve as point of contact and resource to, and in alliance with, the plan sponsor to field plan participant questions related to enrollment, coverage or other related questions
  • Coordinate service and support activities with other staff and Benefits Advisor as appropriate
  • Refer complex or unique inquiries to Benefits Advisor or Manager of Client Services if necessary
  • Work with other staff and Benefits Advisor to identify and resolve client conflicts and concerns
  • Manage the implementation of all new contracts by managing the related installation documentation and records
  • Maintain and develop thorough knowledge of benefit related products represented by the agency and attend product training as requested
  • Implement the account creation process for new accounts. Complete and submit necessary enrollment documents
  • Communicate and follow up with client, insurance carrier and/or service provider, internal staff and/or Benefits Advisor to ensure administrative work is complete
  • Post and update pertinent information to the client relationship management system for assigned block of business
  • Oversee an orderly filing system in hardcopy and electronic format
  • Maintain and provide updates as needed to Client's Employee Benefit Portal, when applicable
  • This position may be called upon to provide general administrative support across functional areas, as needed


Additional duties may include:

  • Develop and manage internally created documents such as WRAP, SPDs, etc.
  • Manage a calendar of distributed materials to ensure that they are updated regularly
  • Oversee the distribution of Medicare Part D notices
  • Assist in the development of Form 5500s for the H&W team including coordination with outside vendors
  • Ensure clients have current HIPAA Business Associate Agreements


In addition to these skills, we are looking for a High School degree along with two years of experience involving hands-on involvement in benefits administration or a related field. We'll consider equivalent combinations of education and experience.


Certified Employee Benefits Specialist (CEBS), Registered Health Underwriter (RHU), Senior Professional in Human Resources (SPHR) and/or Professional in Human Resources (PHR) designation is/are desired. 


This is a full-time Monday-Friday position based in our midtown office in Anchorage, AK.

This opportunity begins with a base pay of $25.00 per hour. Benefit opportunities include Medical, Dental, Life AD&D, STD/LTD, 401(k), PTO and Paid Holidays.


To apply for this position please Click This Link to be taken to our Job Site.

Note: You will need to complete the full application to be considered.

Wilson Albers & Company (The Wilson Agency, Albers & Company, ConnectHR)
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